Frequently Asked Questions
- Why do I see a lot masks in the results?
If you see masks in the results, that means you are not logged in yet.
- How much time does your system need to process a query?
It depends. If a query is on something very general, it may take a while. Most of the time, the results will be returned in seconds.
- Do you update the ranking very often?
Yes. We track technology progresses in real-time. As a result, search results could be changed every second.
- How are the expert results ranked??
Experts are ranked based on many different factors. For example, #related papers, #citations, timeline, whether the expert is the first author, etc. Expert X with 5 related papers can be ranked lower than expert Y with only 1 related paper, if Y’s paper is highly influential and Y is the first author.
- What is the price of your service?
For standard users, we offer two price options: $79.00/month (billed monthly) and $790.00/year (billed yearly, 16.67% saving). Contact us if you are purchasing more than 5 accounts or seeking business collaborations.
- How to check service status?
You can check the service status using the following button:
- I forgot my password, how to recover it?
Password can be recovered using the following button:
- How to change my current password?
Password can be changed using the following button:
- How to cancel the service?
You can cancel the service any time using the following button:
- Who built Word2Tech?
Word2Tech was created by a team of researchers and engineers led by Dr. Chang Wang.
- How to contact Word2Tech?
All other questions, requests and comments can be sent to team@word2tech.com.