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Frequently Asked Questions

  • Why do I see a lot masks in the results?

If you see masks in the results, that means you are not logged in yet.


  • How much time does your system need to process a query?

It depends. If a query is on something very general, it may take a while. Most of the time, the results will be returned in seconds.


  • Do you update the ranking very often?

Yes. We track technology progresses in real-time. As a result, search results could be changed every second.


  • How are the expert results ranked??

Experts are ranked based on many different factors. For example, #related papers, #citations, timeline, whether the expert is the first author, etc. Expert X with 5 related papers can be ranked lower than expert Y with only 1 related paper, if Y’s paper is highly influential and Y is the first author.


  • What is the price of your service?

For standard users, we offer two price options: $79.00/month (billed monthly) and $790.00/year (billed yearly, 16.67% saving).  Contact us if you are purchasing more than 5 accounts or seeking business collaborations.


  • How to check service status?

You can check the service status using the following button:

Service Status


  • I forgot my password, how to recover it?

Password can be recovered using the following button:

Recover Password


  • How to change my current password?

Password can be changed using the following button:

Change Password


  • How to cancel the service?

You can cancel the service any time using the following button:

Cancel Service


  • Who built Word2Tech?

Word2Tech was created by a team of researchers and engineers led by Dr. Chang Wang.


  • How to contact Word2Tech?

All other questions, requests and comments can be sent to team@word2tech.com.